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Your satisfaction is always our goal! Alitofine has been doing its best to make every customer have a pleasant shopping experience here. Therefore, if you have any questions about products or services, please feel free to contact us. We guarantee money back on all acceptable returns. .
1. How to return the product?
We accept returns. Customers have the right to apply for a return within 14 days of receiving the product, provided the product has not been used or tampered with.
Before returning any items please contact us at email@example.com and one of our staff will be in touch to make the process as quick and easy as possible
-- Return: You need to pay the shipping fee and price difference
-- Return Refunds: When we receive the return package, a $20 will be deducted from your refund (this is the shipping cost for us to send the package to you).
Please fill in the customs declaration value within 15 US dollars,
Otherwise the duty will be deducted from the order total.
2. When can I receive my refund?
After we receive, check and confirm, we will issue a full refund to the original form of payment within one working day
3. I made a mistake to place the wrong order/do not like my hair, can I return it?
Yes, you can, but you need to contact us via email first after you receive the parcel. As you placed the wrong order/you don`t like it, is a return for personal reasons. So we will remove $20 from your refund as a loss of freight and handling fee, please kindly understand that.
4. If I refuse to accept the package, can I get a full refund?
We do not accept the refusal to return without any reasons. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems (Such as place the wrong order/ want to cancel /want to exchange, please feel free to contact us within 24hours via email before shipping, so that we can help you solve it out timely.
5. how can i contact you
You can contact us through our website or our email firstname.lastname@example.org and whatsapp +86 18998445439, we will reply within 24 hours